I love this bit of wisdom from the 70's TV show "Kung Fu" w/ David Carradine:
YOUNG CAINE -- "The stick is straight, yet in the water it seems to bend.... Is what I see so unimportant?"
MASTER PO -- "Do you not know that what you see is made of reflections… sent back to your eyes like a ball thrown against a wall?"
It reminded me that we can't always trust our senses; it's easy to be fooled. In order to help our teams solve problems well, we must be vigilant in the testing of our assumptions. Data-poor conversations lead to poor problem-solving.
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